UNISON CaseWeb

Instructions & Processes 8

• Branch Log In Process Wording& Solutions
• Adding New Trained Users to CaseWeb - Branch & Regional
• Regional Log In Process & Solutions
• BRANCH EMPLOYED Staff Process RMS Contact Record Words and Solutions
• Multi-Branch CaseWeb User Request Instruction

View all 8

Contacts 5

• Regional RMS Contacts
• Regional Organisers/Branch Sec Info/Branch Allocation UNISON Wide
• Regional CaseWeb Contact Information for All Regions
• Data Protection Contact Information
• MiP Full Staff List & Contact Details

All Training Information and Requirements 1

• Required Training Information

Co-Ordinators Regions & Responsibilities 1

• Co-Ordinators Allocations & Region Codes

FAQ's/General CaseWeb Queries 14

• Branch codes for national sections
• CaseWeb Costing & Training Information Branch & Regional
• Uploading Documents / Zips to CaseWeb
• Awaiting Members Agreement / Closing the Case
• Referring Unemployed Members to Region & PSU

View all 14

CaseWeb Issues 3

• Case content privacy between branch and region
• 502 Error
• Unassigned emails

Procedures 10

• ROI procedure
• CaseWeb query procedure
• Deletion of items and cases
• Procedure for dealing with CaseWeb query backlog
• Query monitoring

View all 10

Welfare issues 2

• common incidents
• Welfare users

Suggestions & Feedback 1

• Suggestions & Feedback