UNISON CaseWeb

Procedure of handling a Registration of interest in the CaseWeb System 1  A Registration of interest (ROI) can be made via either the purpose made ...

1.   The Freshdesk dashboard should be regularly monitored in office hours (9 - 5) so that the urgent       response time of 4 hours is not breached. ...

Deletions Policy All deletions of documents and cases will be handled by the CaseWeb Team These deletions will be logged in Freshdesk which will be a ...

UNISON CaseWeb Select a backlog folder or item in CaseWeb@unison.co.uk folder  or personal outlook folder Forward the most recent email or email wi...

In some cases we will need to keep notes on query types in order to enable analysis of them. 1. System Access Queries    For all thes...

1.    Expression of interest,          On receipt of an expression of interest in CaseWeb...

Canned responses can be found in the relevant folder for the procedure in question     eg: Folder 'Register of Interest'   for canned responses ...

Policy on deletion of cases  A decision will be made on the following basis: If the case is For the wrong member and cannot be amended  Saying incorr...

Merge Tickets   Open original ticket Click on Merge button (top row) Click on Contact box and choose “ID” from the drop-down list Enter the ticket num...

  Case Worker-Accredited stewards can create cases but can only see the cases that have been allocated to them.  This includes any cases they create, unle...