Referring of Unemployed Members to Region
If you have an unemployed member and the case needs to be referred to Region, ensure you complete the information in the Employment Details button with the job details for the job the case relates to. Click on Verify again and it will give the option to select Previous Employment which you should click on. This will then produce the Declaration button and you can then continue on with processing the case in the normal way.
Referring of Unemployed Members to PSU
If you have an unemployed member and the case needs to be referred to PSU, ensure you complete the information in the Employment Details button with the job details for the job the case relates to. This should turn the Employment Details button green at which point should continue on with processing the case in the normal way.