Instructions & Processes

Instructions for New Users, Log Ins, Training, Multi-Branch Users etc

Branch Log In Process Wording& Solutions
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - BRANCH Lo...
Wed, 29 Jan, 2025 at 4:14 PM
Adding New Trained Users to CaseWeb - Branch & Regional
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link (select ...
Wed, 7 Jan, 2026 at 1:55 PM
Regional Log In Process & Solutions
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - REGION...
Wed, 29 Jan, 2025 at 4:27 PM
BRANCH EMPLOYED Staff Process RMS Contact Record Words and Solutions
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - BRANCH...
Thu, 6 Feb, 2025 at 8:45 AM
Multi-Branch CaseWeb User Request Instruction
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - MULTI ...
Wed, 29 Jan, 2025 at 4:31 PM
Making A Branch Live on CaseWeb
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - MAKING...
Fri, 7 Feb, 2025 at 8:20 AM
Branch Agreement / Training Plan
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - CaseW...
Fri, 7 Feb, 2025 at 8:38 AM
Collective Cases Instructions
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - FINAL Collec...
Fri, 7 Feb, 2025 at 8:49 AM
Adding a Banner to CaseWeb
To add a banner to CaseWeb go into Settings then System Messages, Add Alert then input the information required. 
Wed, 23 Jul, 2025 at 8:40 AM
Regional and National Staff SSO Login
Hi   Now that you have completed CaseWeb training, I have marked you as trained on the system.   To access Caseweb, please select the link   https://l...
Thu, 18 Dec, 2025 at 3:02 PM