Awaiting Members Agreement
If a branch case has the above status but then the case needs to be closed, CaseWorker and Case Admin level users cannot close it or change the status. It would need to be passed to an Executive level user in the Branch to do.
Closing the case
Closing the case Generic Letter content: (Letter that goes to user) 25/02/25
Hello John Smith,
This message is regarding the query you have made with us, reference #GLOBAL123456.
This issue has now been closed. For any further information please contact the person you have been dealing with or contact our local office.
Regards
UNISON