Merge Tickets
- Open original ticket
- Click on Merge button (top row)
- Click on Contact box and choose “ID” from the drop-down list
- Enter the ticket number you would like merged into the “Look for a tickets with a certain ID” box
- Click on green circle of case
- Click “continue”
- Click “Merge”
* Remember to merge recent ticket into original ticket, DO NOT merge from recent ticket, or the recent information will not appear without clicking on recent ticket link.