FAQ's/General CaseWeb Queries
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - REGION...
Wed, 9 Apr, 2025 at 9:11 AM
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - DRAFT...
Wed, 9 Apr, 2025 at 9:20 AM
As per the Branch Agreement / Training Plan, which is signed and returned to the CaseWeb Team prior to any training taking place, Branch Secretaries ...
Fri, 25 Apr, 2025 at 9:03 AM
You can upload a voice recording but when you click on it in CaseWeb it will tell you that the file has not been found, however if when you've upl...
Fri, 17 Oct, 2025 at 2:19 PM
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - REGION...
Wed, 16 Jul, 2025 at 1:45 PM
Branches can access a link to complete a CaseForm if they are non-LIVE CaseWeb branches. Please click on the link below to see the standard wordi...
Mon, 16 Feb, 2026 at 2:24 PM
Should a Regional user be unable to locate the Create Case button in the Cases Section, they need to select the Branch the member belongs to first. O...
Thu, 7 Aug, 2025 at 11:01 AM
Link to the Sharepoint Document should be used for up to date information - click on the link and use first icon on the left to open the link - SCREEN...
Thu, 14 Aug, 2025 at 10:14 AM
If more than one case has been opened in error for the same member, they can be merged but these needs to be done by MaxWeb. The CaseWeb reference numbe...
Fri, 22 Aug, 2025 at 3:41 PM
Should a Branch contact us to request documents/emails be deleted from a case that have been uploaded in error then they come back to advise they no l...
Tue, 9 Sep, 2025 at 2:14 PM