As per the Branch Agreement / Training Plan, which is signed and returned to the CaseWeb Team prior to any training taking place, Branch Secretaries MUST advise the CaseWeb Team of any changes in their users, particularly with regard to removal of permissions, by contacting us on caseweb@unison.co.uk.
If branch personnel have either left their employment or have stepped away from Branch responsibilities, the CaseWeb Team must be notified immediately. In order for us to remove permissions for a user, the Branch must first check to see if there are any open and/or dormant cases still allocated to the user. If there are, those cases must be reallocated to another user in the branch to deal with, or closed before we can remove the user who has left.
PLEASE NOTE: A Branch user will still be able to access CaseWeb when they’ve left their Branch position until the CaseWeb Team removes their access to the system, so immediate action is required for GDPR purposes.
If any Branch users need to have level changed, ie. Case Worker to Case Admin then the Branch Secretary should contact the CaseWeb Team to request this, providing the full name of the user concerned.