Removing Users
If asked to remove users from the system ask or check that the user has no cases assigned to them and if so can the cases be reassigned before removing access. To remove Regional users go into Settings and then Trained Access List, search for the user by surname and hit the bin. If the user has just changed Regions or gone to Head Office, they will need to contact the UNISON Service Desk to get their new role details updated on the GAL, when that is done when they log into CaseWeb in their new role this will change their region for them.
To remove Branch users go into their Branch, scroll down to Branch Users, click on the pencil against that persons name then scroll down to Trained User and click the green tick so it becomes a red cross and then click on Update Details to save the change.